Privacy Notice
1. What is this document and why should you read it?
This Privacy Notice explains how and why House Clearance in Leeds (also referred to as “House Clearance in Leeds”, “we”, “our” or “us”) collects, uses, discloses and otherwise processes personal data relating to individuals who interact with us through our website, contact forms, digital platforms, or any other services we provide (collectively, the “Services”).
This includes individuals who:
request a house clearance or waste collection service,
use our website,
communicate with us,
supply services to us as a third-party partner (“Preferred Supplier”).
This Privacy Notice does not cover information that is not considered personal data under applicable data protection laws. It is also not a contract and does not create legal rights beyond what is required by law.
You should read this Privacy Notice to understand how we handle your personal data.
2. Our data protection responsibilities
“Personal data” means any information relating to an identifiable individual, such as your name, address, phone number, email address, and other information that may identify you.
“Processing” means any activity relating to personal data, including collection, storage, use, sharing, and deletion.
House Clearance in Leeds acts as a data controller, which means we decide how and why your personal data is processed, and we are responsible for ensuring it is handled in accordance with applicable data protection laws.
This Privacy Notice describes how we process personal data when we act as a controller.
3. Personal data we collect and where we get it from
We may collect personal data from you when you:
submit a house clearance or waste collection request,
contact us via email, phone, web form or social media,
work with us as a preferred supplier,
visit our website.
Types of personal data we may collect include:
name, address, phone number, email address,
details of items for collection,
location information related to collection sites,
payment information (handled securely through payment processors),
business details where applicable,
content of communications between you and us.
We may also collect data automatically when you visit our website, such as:
IP address, browser type, device information,
pages visited, time spent on site,
click and interaction data.
We may receive data from:
online searches,
social media,
third-party platforms where you request services.
4. How do we use your personal data and why?
We use personal data for the following purposes:
To provide house clearance and waste removal services,
To contact you to confirm and manage bookings,
To provide quotes or estimates,
To allocate work to our preferred suppliers,
To verify details or respond to enquiries,
To invoice or process payments,
To improve our services and website,
To keep records required by law.
We rely on the following legal bases under GDPR:
your consent,
performance of a contract,
compliance with legal obligations,
our legitimate business interests (e.g., efficient delivery of services).
We may also process personal data to create anonymised statistical data which does not identify individuals.
5. Who do we share your personal data with and why?
We may share your personal data with third parties where necessary, including:
a. Preferred Suppliers
We may share details such as:
name,
collection address,
contact details,
description of items for collection,
with trusted third-party suppliers so they can complete the service.
b. Service Providers
We may share data with companies that:
store data,
process payments,
provide IT support,
supply communication platforms,
provide marketing or analytics tools.
These parties act as data processors and must only use your data for agreed purposes.
c. Legal, Regulatory & Professional Advisors
We may share data if necessary to:
comply with legal obligations,
prevent fraud or crime,
establish, exercise or defend legal claims.
d. Business Transfers
If we sell or restructure the business, personal data may be transferred with the business assets.
We do not sell personal data to third parties for unrelated commercial purposes.
6. International transfers
If personal data is transferred outside the UK or EEA, we will ensure appropriate safeguards are in place, as required by data protection laws.
7. How long do we keep your personal data?
We only keep personal data for as long as necessary for the purposes outlined above, including legal or regulatory requirements.
Once no longer required, we will delete or anonymise the data, or securely store it until deletion is possible.
8. Your rights
Depending on applicable law, you may have rights such as:
access to your data,
correction of errors,
deletion of data,
restriction of processing,
objection to processing,
data portability.
You may also withdraw consent where consent is relied upon.
To exercise your rights, contact us using the details below.
You may also unsubscribe from marketing at any time.
9. Children’s personal data
Our Services are not directed towards children under 18.
We do not knowingly collect personal data from individuals under 18.
If we discover such data, we will delete it promptly.
10. Third-party websites
Our website may include links to third-party sites or platforms.
This Privacy Notice does not apply to those sites.
You should review their privacy notices separately.
11. Updates to this Privacy Notice
We may update this Privacy Notice from time to time. The updated version will be made available on our website with an updated date.
12. Contact Us
If you have any questions, concerns, or requests about this Privacy Notice or how we use your personal data, you can contact us at:
📧 info@houseclearancesinleeds.com
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